Shipping policy

Shipping Policy

Last Updated: October 14, 2026

Thank you for shopping with Chocolate Works! We take care in preparing and packaging our chocolates and gifts to help ensure your order arrives in the best possible condition.

Please review our Shipping Policy before placing your order.

1. Order Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and holidays, unless otherwise stated on the product page or at checkout.

During busy seasons, including Valentine's Day, Easter, Mother's Day, Halloween, and the winter holidays, processing times may be longer due to high order volumes.

Custom chocolates, personalized products, corporate gifts, large orders, and special requests may require additional preparation time. We will communicate any significant delays when possible.

Placing an order does not guarantee same-day shipment.

2. Shipping Methods and Rates

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout when available.

We may offer shipping through carriers such as UPS, USPS, or other delivery providers, depending on the destination, package size, product type, and selected service.

Shipping charges are calculated based on applicable factors, which may include package weight, dimensions, destination, shipping method, and special packaging requirements.

Expedited shipping options may be available for eligible orders. Selecting expedited shipping generally applies to transit time after the order has been prepared; it does not necessarily shorten processing time.

3. Shipping Locations

We ship to eligible addresses within the United States where shipping services are available.

Some products may have shipping restrictions due to temperature sensitivity, packaging requirements, or other limitations.

If we cannot fulfill an order to the address provided, we will contact you to discuss available options.

4. Chocolate and Warm-Weather Shipping

Chocolate is sensitive to heat, humidity, and temperature changes. During warmer months, products may soften or melt while in transit, particularly if packages experience high temperatures or carrier delays.

We take reasonable precautions when packaging chocolate products. Depending on the season and product, packaging or shipping methods may vary.

Customers should consider local weather conditions and estimated transit times when placing orders. Where available, expedited shipping or additional protective packaging may be offered.

Although we take care in preparing shipments, we cannot guarantee that chocolate products will remain completely unaffected by extreme temperatures throughout transit.

If your order arrives melted, damaged, or in an unacceptable condition, please contact us promptly with photographs and your order number so we can review the situation.

5. Delivery Estimates and Carrier Delays

Delivery dates shown at checkout or provided by a shipping carrier are estimates unless expressly guaranteed.

Delays may occur due to weather, holidays, high shipping volumes, transportation disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

We are not responsible for carrier delivery estimates that are missed; however, we will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery issues.

6. Tracking Information

When tracking is available, tracking details will be provided by email or through the order status page after your order ships.

Tracking information may take some time to update after the carrier receives the package.

Please check your tracking information before contacting us about a shipment.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or suite number, city, state, ZIP code, and contact information when requested.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional shipping charges may apply to address corrections or reshipments where permitted by law.

8. Lost, Missing, or Damaged Packages

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us promptly.

Please provide your order number, tracking number, and any relevant photographs or delivery information.

We will review the circumstances and, when appropriate, work with the shipping carrier to investigate. Depending on the situation, we may offer a replacement, refund, or another appropriate resolution in accordance with our policies and applicable law.

A carrier's delivery confirmation may be considered when reviewing a missing-package claim, but it does not automatically eliminate any rights or remedies available to the customer under applicable law.

9. Incorrect, Refused, or Undeliverable Packages

Packages may be returned to us if an address is incomplete or incorrect, delivery is refused, or the carrier cannot complete delivery.

If a package is returned, please contact us to discuss available options.

Additional shipping charges may apply to reshipment where permitted by law. Perishable products may not be suitable for reshipping or restocking.

Refunds for undeliverable orders will be reviewed based on the circumstances, the condition of the products, and applicable law.

10. Local Pickup and Delivery

Local pickup or delivery may be available for eligible products and locations when offered at checkout or arranged directly with the store.

Customers selecting local pickup should follow the pickup instructions provided with their order confirmation.

Local delivery availability, delivery fees, scheduling, and minimum order requirements may vary by store and destination.

11. Large and Corporate Orders

Corporate gifts, bulk chocolate orders, custom products, fundraising orders, and seasonal gift programs may require advance ordering and separate shipping arrangements.

For large orders, please contact us before placing your order to confirm product availability, production time, shipping costs, and delivery expectations.

12. Shipping Charges and Refunds

Shipping charges are displayed at checkout before the order is submitted.

Shipping charges are generally non-refundable for customer-requested cancellations, change-of-mind returns, or circumstances where the package cannot be delivered because of incorrect information provided by the customer, except where required by law or otherwise determined appropriate.

If we cancel an order or an order issue qualifies for a refund, shipping charges will be handled in accordance with applicable law and the circumstances of the order.

13. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact the store from which you placed your order.

Chocolate Works – Plainview
371A South Oyster Bay Road
Plainview, NY 11803
Phone: 516-252-3855

Email: plainview@plainviewchocolateshop.com
Website: plainviewchocolateshop.com

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for shopping with Chocolate Works. We appreciate your business!