Refund policy
Return and Refund Policy
Last Updated: October 14, 2026
Thank you for shopping with Plainview Chocolate Shop! We want you to be happy with your purchase. Please review our Return and Refund Policy before placing an order.
1. Food Products and Chocolates
Due to the nature of our food products and food safety considerations, all sales of chocolates, chocolate-covered treats, fudge, truffles, chocolate-covered strawberries, and other edible or perishable products are final.
We do not accept returns or exchanges for food products due to a change of mind, incorrect customer selection, or personal taste preferences.
However, if your order arrives damaged, defective, incorrect, or otherwise does not match your confirmed order, please contact us so we can review the issue and determine an appropriate resolution.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains the wrong item, or has another fulfillment issue, please contact us within 48 hours of delivery.
To help us resolve the issue, please provide:
- Your order number and contact information.
- A description of the issue.
- Clear photographs of the product, packaging, and shipping label, if applicable.
Please keep the original packaging until we have reviewed your claim.
After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable law. The 48-hour reporting period is intended to help us investigate promptly and does not waive any rights you may have under applicable law.
3. Non-Food Merchandise
Eligible non-food merchandise may be returned within 30 days of purchase if it is unused, undamaged, and in its original packaging, with proof of purchase.
Please contact us before returning an item to receive return instructions.
Approved refunds will be issued to the original payment method or through another legally permitted refund method, as applicable. We will communicate any applicable return shipping costs before the return is completed.
This section does not apply to food, perishable products, or other items that are legally excluded from the applicable return requirements.
4. Custom and Personalized Orders
Custom chocolates, personalized products, custom packaging, logo chocolates, and specially prepared corporate gifts are made according to the specifications provided or approved by the customer.
These orders cannot be returned or refunded simply because the customer changes their mind or no longer wants the product.
If a custom order arrives damaged, defective, or materially different from the approved specifications, please contact us promptly so we can review the issue and determine an appropriate resolution.
5. Order Cancellations and Changes
Please contact us as soon as possible if you need to cancel or modify an order.
Orders that have already entered production, been prepared, or shipped may not be eligible for cancellation or modification, particularly for perishable and customized products.
Any eligible refund will depend on the status of the order and applicable law.
6. Shipping and Delivery Issues
Delivery dates are estimates unless expressly guaranteed. Carrier delays, weather conditions, and other circumstances may affect delivery.
If your order is lost, significantly delayed, or delivered in damaged condition, please contact us with your order number. We will review the circumstances and work with you toward an appropriate resolution.
For chocolate products affected by heat during shipping, please provide photographs and details of the condition in which the order arrived. Each case will be reviewed individually.
7. Refund Processing
Once a refund is approved, we will process it using the applicable refund method. Depending on your payment provider or financial institution, the time required for the refund to appear in your account may vary.
Shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where we determine otherwise in resolving an order issue.
8. Sale Items and Promotions
Sale items and promotional purchases are subject to the same food safety and return rules described in this policy. Food products remain final sale, including discounted and promotional food products.
Eligible non-food merchandise purchased on sale may be returned in accordance with the applicable return requirements and law.
9. Contact Us
For questions about returns, refunds, damaged products, or order concerns, please contact the store from which you placed your order.
371A South Oyster Bay Road
Plainview, NY 11803
Phone: 516-252-3855
Email: plainview@plainviewchocolateshop.com
Website: plainviewchocolateshop.com
Please include your order number in all email correspondence so we can assist you more efficiently.
Thank you for choosing us. We appreciate your business!